Imagine meeting with a subordinate who has been working at Happy Time Toys for a month and can't yet meet the company's goals. The subordinate tried hard to perform well during the training session to look good compared to the other new hires, but the others are doing a lot better on the job. The subordinate communicates frustration about being unable to learn the new job. What do you say or do? Go to this chapter's "Now What?" video, watch the challenge video, and choose a response. Be sure to also view the outcomes of the two responses you didn't choose.
1. What attitudes did the employee develop about his performance on the job? How were they formed?
2. What role do attributions play in how the employee responded to challenges of learning to do his job? What role do attributions play in how a manager might respond to a subordinate's performance?
3. In what ways does fairness influence how the subordinate responded to the situations you viewed?
4. What other solutions might you have suggested to address the situation? Explain your answer using concepts form the chapter.