IT, Inc., has adopted the balanced scorecard approach to motivate the managers of its product divisions to work toward the companywide goal of leading its industry in innovation. The corporation€™s selected performance measures and scorecard results are as follows:

Can you effectively compare the performance of the three divisions against the targets? What other measures mentioned in this chapter are needed to evaluate performanceeffectively?

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Division B Performance Target Measure A 80% 75% 70% 75% 95 96 94 100 85 90 86 50 100 80 New product ROI Employees cross-trained in new tasks within 30 days one year after introduction New produci's time to marker less than 80 New product's market share one year 80