It is always difficult to observe users in their jobs. It frequently makes both you and them

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It is always difficult to observe users in their jobs. It frequently makes both you and them uncomfortable. What things could you do to ensure that user behavior is not changing because of your visit? How could you make observation more natural?

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Systems analysis and design in a changing world

ISBN: 978-1423902287

5th edition

Authors: John W. Satzinger, Robert B. Jackson, Stephen D. Burd

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Question Posted: Dec 27, 2012 04:45 AM

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It is always difficult to observe users in their jobs. It frequently makes both you and them

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Systems analysis and design in a changing world

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