It is time for the annual performance review of Go-Com€™s account executives. Account values and hours spent each week acquiring and servicing accounts are shown below. Each agent works approximately 45 weeks out of the year, but the time spent on accounts each week differs considerably. How would you rate the performance of each individual?
Which agent is most productive? Which agents show the mostpotential?

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Agents New accounts $100,000 $40,000 $80,00 $200,000 Existing accounts $40,000 $40,000 $150,000 $100,000 Labor hours Albert Bates Cressey Duong 40 20 60 80