Mediation failed and TD was unwilling to consider arbitration. Diane was unable to find another reliable supplier of exotic fruit. Meanwhile, TD sued BP for $50 000. Diane’s CEO is puzzled and upset about TD’s attitude. He is about to refuse to buy anything ever again from TD and to fight the lawsuit. Sarah Rickard, the CEO of Tropical Delights, was not consulted about the decision to sue Best Produce. When she became aware of the litigation, Sarah was upset about the prospect of losing BP as a customer. When she investigated further, she discovered that several TD customers were unhappy with the service provided by TD in recent months and were seeking other suppliers. What should Sarah do about the BP lawsuit and her other dissatisfied customers? What arguments could Diane use to persuade him that this may not be the best approach? Can Diane use her experience with TD to improve her relationship with suppliers in future?