MedTech, Inc. manufactures diagnostic testing equipment used in hospitals. The company practices JIT production management and has a state-of-the-art manufacturing system, including an FMS and an AMHS. The following nonfinancial data were collected biweekly in the Harrisburg plant during the first quarter of the current year.

Required:
1. For each nonfinancial performance measure, indicate which of the following areas of manufacturing performance is involved:
(a) Product processing,
(b) Product quality,
(c) Customer acceptance,
(d) In-process quality control,
(e) Productivity,
(f) Delivery performance,
(g) Raw material and scrap,
(h) Inventory,
(i) Machine maintenance. Some measures may relate to more than one area.
2. Write a memo to management commenting on the performance data collected for the Harrisburg plant. Be sure to note any trends or other important results you see in the data. Evaluate the Harrisburg plant in each of the areas listed in requirement(1).

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Biweekly Measurement Period Cycle time (days) Number of defective finished product Manufacturing-cycle efficiency.. Customer complaints.. Unresolved complaints Products retumed. Warranty claims In-process prcducts rejected....5 Aggregate productivity Number of units produced per day per employee Percentage of on-time deliveries 94% 96% 95% 97% 100% 100% Percentage of orders filled.... inventory value/sales revenue 2% 2% 2% 1.5% 2% 1.5% Machine downtime (minutes). Bottleneck machine downtime (minutes 25 20 15 0 6 10 Overtime (minutes) per employe. Average setup time (minutes).... 94% 94% 96% 96% 97% 96% 3 3 2 1 1 5 1.5 1.5 15 14 1.5 410 405 412 415 415 420 100% 1C0% 100% 98% 100% 100% 80 80 120 80 70 75 10 20 10 120 120 15 112 108 101 20 0