Mid-States Metal Finishers produces steel tubing at its Akron plant. The plant€™s quality assurance officer prepares a monthly report and sends it to headquarters. The data compiled in these reports for a recent six-month period follow:

Required
a. Write a memo to the company president evaluating the plant€™s performance.
b. If you identify any areas of concern in your memo, indicate an appropriate action for management to take. Indicate any additional information you would like to have to make yourevaluation.

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MID-STATES METAL FINISHERS Production Efficlency Report Month Jan Feb Mar Apr May Jun 7 6 2 3 2 Percentage of orders filled on time Number of defective units, as a peroent of total Number of customer returns 87 86 88 92 91 92 20 21 18 10 6 5