Olivia, a PMP with 20 years of experience, has been working for the Bank of Lafayette for only a few months when her boss, Glenn, the director of IT, asked her to step in and get a project scope statement finalized and start the project. Olivia spoke with the current IT project leader, Jill, to find out what the issues were. Jill explained that the issues centered around two key and loud stakeholders and their different opinions on what the new technology should support: Lonnie, director of the loan department, and John, director of customer service. The project was to replace the current outdated software applications with a new integrated ERP package. The team had decided to use a phased approach, bringing up different parts of the application at different times. Of course, both user managers felt their respective applications were the most important and should be done first. What advice would you give Olivia to help get this project moving? What information would you use to help schedule the phased approach?