Over the last year, 1,200 injections were administered at a clinic. Quality is measured by the proper

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Over the last year, 1,200 injections were administered at a clinic. Quality is measured by the proper amount of dosage as well as the correct drug. In nine instances, the incorrect amount was given, and in two cases, the wrong drug was given. What is the epmo metric and what sigma level does it correspond to?
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OM6 operations supply chain management

ISBN: 978-1305664791

6th edition

Authors: David Alan Collier, James R. Evans

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