Review the list of factors that affect PD service levels in Exhibit 11-3. Indicate which ones are
Question:
Exhibit 11-3
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. Advance information on product . Advance information on delays . Time needed to deliver an order availability . Time to enter and process orders .Backorder procedures . Where inventory is stored Reliability in meeting delivery date . Complying with customer's instructions . Defect-free deliveries . How needed adjustments are Accuracy in filling orders Damage in shipping, storing, and handling handled . Online status information Procedures for handling returns
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Related Book For
Essentials of Marketing
ISBN: 978-0078028885
13th edition
Authors: William D. Perreault, Joseph P. Cannon
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