Saying no is not difficult; the challenge is to do so while protecting goodwill. Explain the rationale

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Saying “no” is not difficult; the challenge is to do so while protecting goodwill. Explain the rationale and significance of this statement.

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Business Communication

ISBN: 978-1133162353

16th edition

Authors: Carol M. Lehman, Debbie D. DuFrene

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Question Posted: Oct 29, 2015 05:23 AM

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Saying no is not difficult; the challenge is to do so while protecting goodwill. Explain the rationale

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Giving a receiver bad news is generally easy when the sender does not c...View the full answer

Business Communication

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