Scotia Health Consultants Ltd provides advice to clients in medical, dietary and fitness matters by offering consultation with specialist staff.
The budget information for the year ended 31 May is as follows:
(i) Quantitative data as per Appendix.
(ii) Clients are charged a fee per consultation at the rate of: medical £75; dietary £50 and fitness £50.
(iii) Health foods are recommended and provided only to dietary clients at an average cost to the company of £10 per consultation. Clients are charged for such health foods at cost plus 100 per cent mark-up.
(iv) Each customer enquiry incurs a variable cost of £3, whether or not it is converted into a consultation.
(v) Consultants are each paid a fixed annual salary as follows: medical £40 000; dietary £28000; fitness £25 000.
(vi) Sundry other fixed cost: £300 000.
Actual results for the year to 31 May incorporate the following additional information:
(i) Quantitative data as per Appendix.
(ii) A reduction of 10 per cent in health food costs
to the company per consultation was achieved through a rationalization of the range of foods made available.
(iii) Medical salary costs were altered through dispensing with the services of two full-time consultants and sub-contracting outside specialists as required. A total of 1900 consultations were sub-contracted to outside specialists who were paid £50 per consultation.
(iv) Fitness costs were increased by £80 000 through the hire of equipment to allow sophisticated cardiovascular testing of clients.
(v) New computer software has been installed to provide detailed records and scheduling of all client enquiries and consultations. This software has an annual operating cost (including depreciation) of £50 000.
(a) Prepare a statement showing the financial results for the year to 31 May in tabular format. This should show:
(i) The budget and actual gross margin for each type of consultation and for the company;
(ii) The actual net profit for the company;
(iii) The budget and actual margin (£) per consultation for each type of consultation. (Expenditure for each expense heading should be shown in (i) and (ii) as relevant.)
(b) Suggest ways in which each of the undernoted performance measures (1 to 5) could be used to supplement the financial results calculated in (a). You should include relevant quantitative analysis from the Appendix below for each performance measure:
1. Competitiveness; 2 Flexibility; 3. Resource utilization;
4. Quality; 5. Innovation.

Client consultations include those carried out by outside specialists. There are now four full-time consultants carrying out the remainder of client consultations.

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Appendix Statistics relating to the year ended 31 May Budget Actual Total client enquiries new business repeat business 50 000 30000 80000 20000 Number of client consultations: new business repeat business 15 000 12 000 20000 10000 Mix of client consultations 6000 5500 (note 1) 10000 14500 medical dietary itness 12 000 9000 Number of consultants employed: 6 4 (note 1) 12 12 600 medical dietary fitness 12 9 270 Number of client complaints