=a. Use only the call volumes in year 1 to determine the seasonal factors for year 2
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=a. Use only the call volumes in year 1 to determine the seasonal factors for year 2 (so that the “average” call volume for each quarter is just the actual call volume for that quarter in year 1).
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Introduction To Management Science A Modeling And Case Studies Approach With Spreadsheets
ISBN: 9780078096600
4th Edition
Authors: Frederick S. Hillier And Mark S. Hillier
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