=b. Mark tells you that he will not be satisfied unless 95 percent of the customers wait
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=b. Mark tells you that he will not be satisfied unless 95 percent of the customers wait only one minute or less for a representative to answer the call. Given this customer service level and the average arrival rates and service rates from part a, how many representatives should Mark employ?
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Related Book For 
Introduction To Management Science A Modeling And Case Studies Approach With Spreadsheets
ISBN: 9780078096600
4th Edition
Authors: Frederick S. Hillier And Mark S. Hillier
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