Consider the following measures taken from product design and development, customer sales and service, production management, and human resource management business processes for the manufacturer of parts for the appliance industry:

Based on this information, what concerns do you have for each of the following when comparing the performance of the manufacturer from 2007 to 2008 and compared to the industry?

- Financial performance 

- Market performance 

- Core business process performance 

- Resource management proces performance 

To document these concerns and integrate them into your audit strategy, prepare a Summary of Results from Business Measurement Analysis using Figure 14-18 as a guide.

Figure 14-18

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2008 2007 Industry Time to market (years) 2.9 2.1 2.4 Product introduction success rate 79% 68% Years to recover development costs 2.50 2.30 Inventory turnover 11.36 10.27 11.85 Gross profit margin 26.8% 25.47% 30.7% Receivable turnover 10.51 11.57 10.33 Bad debt percentage Selling expense/sales 0.90% 1.20% 11.55% 12.23% 12.13% Selling expenses/salesperson $166,350 $142,433 Sales per customer $44,283 $ 38,539 On-time delivery percentage 88% 84% Inventory/assets 16.74% 14.07% 15.90% Cost of waste and spoilage/sales 0.88% 0.89% Employee morale (of 5 pts) 4.88 4.15 Employee turnover 11% 18% Size of work force Days lost to absenteeism Labor cost per employee 41 39 78 90 $72,990 $ 68,873 $68,654