The Consumer Financial Protection Bureau reports on consumer financial product and service complaint submissions by state, category,

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The Consumer Financial Protection Bureau reports on consumer financial product and service complaint submissions by state, category, and company. The following table, stored in FinancialComplaints1 , represents complaints received from Louisiana consumers by complaint category for 2016.

Category                                Number of Complaints
Bank Account or Service..........................................202
Consumer Loan........................................................132
Credit Card................................................................175
Credit Reporting.......................................................581
Debt Collection.........................................................486
Mortgage...................................................................442
Student Loan..............................................................75
Other...........................................................................72

a. Compute the percentage of complaints for each category.

b. What conclusions can you reach about the complaints for the different categories?


The following table, stored as FinancialComplaints2 , summarizes complaints received from Louisiana consumers by most-complained about companies for 2016.

Company                       Number of Complaints
Bank of America..................................................42
Capital One..........................................................93
Citibank................................................................59
Ditech Financial...................................................31
Equifax...............................................................217
Experian.............................................................177
JPMorgan...........................................................128
Nationstar Mortgage..........................................39
Navient.................................................................38
Ocwen...................................................................41
Synchrony............................................................43
Trans-Union......................................................168
Wells Fargo..........................................................77

c. Compute the percentage of complaints for each company.

d. What conclusions can you reach about the complaints for the different companies?

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Basic Business Statistics Concepts And Applications

ISBN: 9780134684840

14th Edition

Authors: Mark L. Berenson, David M. Levine, Kathryn A. Szabat, David F. Stephan

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