As the managing director of a large e-tail sales company, you are becoming alarmed about the growing levels of turnover your company has been experiencing lately.
It already has passed the industry average, and you are growing concerned about the company’s capacity to staff the call center and the warehouse during the busy holiday period. In conducting exit interviews, you learned that the employees who are leaving generally like their work and the pay they are receiving. However, they are displeased with the way their managers are treating them, and this is creating stress in their lives. They are quitting so they can take less stressful positions in other companies. Answer the following questions based on the material in this chapter.

1. Assuming that the employees’ emotions and moods are negative, what problems would you expect to find in the way they are working?
2. How should the company’s supervisors behave differently so as to get their subordinates to experience less stress on the job (or, at least, get them to react less negatively)?
3. What could the individual employees do to help manage their own stress more effectively?