When facing a conflict in the workplace, we often begin the conversation by accusing another person. This commonly is done using evaluative “you” language. The first step of the PUGSS model tells us to describe the problem, rather than evaluate. Rephrase each of the following statements from “you” (evaluative) to “I” (descriptive) statements:

a. “You’re irresponsible! Why can’t you figure out how to get to work on time?”

b. “You really need to deal with your attitude problem. I’m tired of it.”

c. “You’re sexist. Women feel uncomfortable working with you.”

d. “You’re lazy. I work five times harder than you!”