Look at Southwest Airlines Customer Service Commitment at http://www.southwest.com/ assets/pdfs/corporate-commitments/customerservice- commitment.pdf. Describe how different elements of its

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Look at Southwest Airline’s Customer Service Commitment at http://www.southwest.com/

assets/pdfs/corporate-commitments/customerservice-

commitment.pdf. Describe how different elements of its commitment relate to specific economic, legal, ethical, or philanthropic responsibilities that the airline has to its customers.

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Business And Society

ISBN: 9780983332442

5th Edition

Authors: O. C. Ferrell, Geoffrey Hirt, Linda Ferrell

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