Questions and Answers of Brand Leadership

What should Jenny and Eric’s employer do to ensure that the company continues to be competitive while remaining ethical?
What types of considerations should Jenny and Eric contemplate as they think about the advantages and disadvantages of bribing officials to gain contracts?
What cultural dimensions lead to what you would describe as the “best” negotiation style?
Should organizations assign leaders to mentoring relationships or should individual leaders be allowed to choose their protégées? Do the demographic characteristics of either party influence your
When leaders find themselves in a situation that goes against what they believe is right, what factors, if any, should be considered before they make a decision concerning that situation?
Determine the influence that culture has on negotiation styles.
Examine ethical dimensions of multicultural leadership.
Examine mentoring through a multicultural lens.
Discuss the problems with culture-bound leadership theory.
Who are the culture teachers behind the expectation?
What is the expectation behind the behavior?
Identify one or more significant behavior.
Because Young Kyu’s individual performance has been outstanding, should Don try to give him more individual projects?
How can Don determine if there is a personal conflict or a cross-cultural conflict?
Which conflict management style (competing, collaborating, compromising, avoiding, or accommodating) is likely to gain the best results for a conflict in a non-Western culture? For a Western culture?
Should leaders encourage conflict as a motivation tool? Would this technique be expected to work better in certain cultures?
What important aspects of handling conflict differ between Western and nonWestern cultures?
Examine the consequences of a culture-centered conflict management model for the future.
Describe an Interpersonal Grid for constructive conflict management.
Contrast Westernized with non-Westernized approaches to conflict management.
Describe a culture-centered approach to conflict management.
Discuss the causes of cross-cultural conflict.
What should the trainers be told about the history of diversity training and the attitudes of some of the participants?
Should Jim be required to attend the training program?
Whose fault is it that Jim has not seen any changes based on past diversity training programs?
Design your own comprehensive multicultural training program. Which types of training designs compliment each other best?
What is the best way to handle a leader who does not feel comfortable with experiential learning?
State an objective for a leader who is about to enter his or her first multicultural training and describe the matrix in which the objective has an awareness aspect, a knowledge aspect, and a skill
Describe examples of multicultural awareness, knowledge, and skills training.
Describe an evaluation framework.
Discuss specific training approaches.
Describe design techniques.
Describe objectives.
Should her organization do anything to try to encourage the transfer of multicultural training?
What should Sandy do to try to regain her interest in cultural issues?
Why didn’t Sandy’s initial enthusiasm for the multicultural training program continue to grow?
What factors do you think will influence how a company responds to diversity training failure?
Should pre-practice or practice conditions change based on a leaders predisposition toward other cultures?
Will a leader who has an interest in a culture because it is required in the workplace be able to develop multicultural knowledge and skills to the same extent as a leader who has an innate desire
Discuss issues surrounding traditional diversity training.
Describe the importance of the transfer of training.
Identify conditions of practice.
Discuss the principles of learning.
Highlight the need for a thorough needs assessment.
What cultures or special interest groups are most likely to be able to take both perspectives?
What is the disadvantage of being able to see both perspectives?
What is the advantage of being able to see both perspectives?
Can a skilled individual see the same incident from different perspectives?
Is there an area of common ground between the two parties?
Is there anything that Stan or his company can do to rectify the situation?
Did Stan make inappropriate assumptions about the nonverbal behavior of the Japanese executives?
Did Stan do anything wrong before his presentation?
How can leaders recognize their limits of multicultural competencies while still feeling confident in their interactions with diverse others?
Describe a time when you “saw” a behavior, but did not recognize it as having any significance even though it was meaningful to the one exhibiting the behavior.
In developing multicultural competence, should one have an inclusive or exclusive view of multiculturalism? What are the implications for each view?
What are the advantages and disadvantages of using a list of global leadership competencies to determine one’s own multicultural competence?
Discuss the elements of individual, professional, organizational, and societal levels for multicultural competence.
Describe the components of multicultural competence.
Describe the race and culture specific attributes of multicultural competence.
Identify general global leadership competencies.
What special interests are represented in the original policy statement?
Has this activity given you any new insights about the original policy statement?
Would you be willing to defend the policy statement in your completed paragraph?
How does your completed paragraph compare with the original paragraph?
Does the way you filled in the blanks reflect your own cultural values?
Active Experimentation. A preference for learning something by actually doing it and judging its practical value
Reflective Observation. A preference to learn by watching and examining different points of view to arrive at a point of understanding
Abstract Conceptualization. A preference for learning by thinking about an issue in theoretical terms
Concrete Experience. A preference for learning through direct experience, emphasizing interpersonal relations and feelings instead of thinking
Why was Jon reacting so negatively to the idea of this picnic?
How could the memo be worded to avoid negative reactions like Jon’s?
Is a picnic celebrating cultural differences a good idea in a multicultural workplace?
Given that there is no one best way to learn, should organizations offer different types of training covering the same topic to employees?
How can leaders learn to appreciate all types of intelligence instead of the “school-based” intelligence that the corporate world tends to favor?
Why should leaders be familiar with ethnic and racial identity models?
To discuss Gagne’s theory of instruction.
Identify different learning styles.
Describe different types of intelligences.
Discuss identity models and why they are important for leaders.
Is there a maximum number of identities for an individual?
Are all these identities equally strong for you?
How can these multiple identities be helpful to you?
Which identities were most important to you?
If you had the time, would you be able to list a larger number of identities for yourself?
Gather participants in small groups to discuss and compare their responses.
Allow 7 minutes for them to complete the list.
Ask participants to write the answers in the order that they occur to them.
In the blanks below, ask participants to please write answers to the simple question: “Who are you?” Participants should give as many answers as they can think of.
What is the best response to the grievance filed by the group of Hispanic employees?
How should you address the resulting conflicts between religious groups in your organization?
What was the correct action in response to the Jewish employees who objected to the menorah being displayed publicly?
With no initial complaints, was it appropriate to remove the Christmas decorations in the first place?
Should research on determining the dimensions of culture continue or should research shift its focus?
Although many different cultural dimensions were presented, are there any work-related goals in your field that could be considered universal? What is the most important work-related goal that
The three cultures model posits three cultural influences at work in corporations. What contextual factors do you believe influence which cultural influence—personal, national, or corporate—has
Should differences in culture affect leadership practices?
Is understanding cultural dimensions as important for leaders of domestic companies as it is for leaders of multinational firms? Why or why not?
To outline a three-stage developmental sequence for developing multicultural awareness, knowledge, and skills.
To discuss intercultural sensitivity.
To identify several models of the various dimensions of culture.

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