1. Ask a friend to recall a time when he or she misunderstood someone else. Have your...

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1. Ask a friend to recall a time when he or she misunderstood someone else. Have your friend describe the situation and determine if problems with listening had anything to do with the misunderstanding. If so, how could the misunderstanding have been prevented through effective listening behaviors, and how could you now “coach” your friend to avoid the same mistake next time?

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