1. Evaluating Communication Choices For each situation below, decide whether the form of communication chosen is well suited to the needs of the situation. Explain why you think the form chosen works or doesn’t work.

a. Manon has been project managing a nine-month project to install a new software package in multiple offices at her firm. The project is due for completion in three weeks, but the final launch will occur at least a month after the scheduled due date. Manon calls a meeting for the earliest possible date, which turns out to be the following week, to announce the delay to the people with the biggest interest in the project.

b. Guy is a precious metals trader. He arrives at 6:30 a.m. to find the overnight batch processor for the trading system has failed. He sends system support a text message with the problem and his phone number.

c. Benny is a salesperson for a payroll services company. His firm is launching a new service to handle payments to foreign employees in their local currency. Benny thinks one of his client firms might be interested. He calls the manager that he’s dealt with most often among that client’s staff to tell him about the new service.

d. Shari has an idea for a new feature that she thinks could greatly increase the market for her firm’s product. She spends several weeks preparing a feasibility study for the new feature, as well as a market analysis, including the estimated ROI

(return on investment). When she has those completed, she puts together a PowerPoint presentation and meeting agenda, and then sends out invitations to key managers in marketing, sales, and product development.

e. Lawrence is a senior manager who knows numerous rumours are going around that the company?