2. Combine sentences to show how ideas are related and to eliminate unnecessary words.

a. Some customers are profitable for companies.

Other customers actually cost the company money.

b. If you are unable to come to the session on HMOs, please call the human resources office.

You will be able to schedule another time to ask questions you may have about the various options.

c. Major Japanese firms often have employees who know English well. U.S. companies negotiating with Japanese companies should bring their own interpreters.

d. New procedure for customer service employees:

Please be aware effective immediately, if a customer is requesting a refund of funds applied to their account a front and back copy of the check must be submitted if the transaction is over

$500.00. For example, if the customer is requesting

$250.00 back, and the total amount of the transaction is $750.00, a front and back copy of the check will be needed to obtain the refund.