2. Positive Language Revise these sentences so that they have a more positive tone.

Poor: Use the envelope that we have enclosed so that your order doesn’t get lost in the mail.

Improved: Please use the enclosed envelope to help us process your order quickly.

a. Please put your own groceries into bags so that our company can reduce its labour costs.

b. You are sadly mistaken if you think that you should receive special treatment ahead of our regular customers.

c. Of course the remote control wouldn’t work. You neglected to insert batteries into it.

d. We will not be sending a service representative to your office unless you have a genuine problem with the photocopier.

e. It would be cheaper for us if you would send us your questions using email rather than by regular mail so that we don’t have to pay postage to answer them.

f. You failed to attach the report to your email.