4. In business telephone calls, when making a request always use: (a) the interrogative form (b) direct

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4. In business telephone calls, when making a request always use:

(a) the interrogative form

(b) direct categorical statements

(c) the passive form

(d) the imperative form

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The Art And Science Of Business Communication

ISBN: 9789332587281

4th Edition

Authors: P. D. Chaturvedi, Mukesh Chaturvedi

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