It contained the correct shower gels, but not the correct body lotions. Instead of Jasmine and Ocean Mist, you received Country Rose and Citrus Breeze. File an e-mail claim with Soft ‘n Glow, your supplier. Because your customers often buy shower gel and body lotion as a set, you want the body lotions you ordered.You’re willing to keep the first lotion shipment if the manufacturer offers you a satisfactory discount. Add information necessary to make this a complete claim.