Select the most effective plan for developing negative messages (direct or indirect) for the following situations and
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Select the most effective plan for developing negative messages (direct or indirect) for the following situations and justify your choice: (Objective 2)
a. A routine meeting is canceled.
b. A customer’s application for a credit card has been denied.
c. Your planned visit to see a 50-year-old friend who is a resident and native of China has been delayed.
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