Your co-worker is concerned about the new computer software that IT just installed on everyone’s office computers.

She is not very familiar with the new program and has been struggling to figure it out. She wants to request a training session for those who still do not feel comfortable with the new system, but she is embarrassed to explain how much she is struggling with the software.

She has written a draft of the e-mail to your supervisor and asks you for your feedback.

Subject: Help!
I am sorry to bother you, but I am really struggling with the new computer software that was installed last week. I am not sure, but I think there are a few of us in the office for whom this has been a struggle. I really miss the old one we used. This new software is so different; I am really struggling with entering some of my data.
So, I was wondering if we could put together a training session sometime next week.
We could ask IT if they would be willing to do a quick training seminar so we can make sure we are all on the same page. Maybe we could even do a follow-up session later on sometime just to check on our progress.
If you could get back to me soon, I would really appreciate it. I think this learning curve is cutting into my productivity. I really don’t want to be behind.
Thanks, Joanie Revise the e-mail and send it to your instructor.
In a separate e-mail to your instructor, explain the changes you made to make this message more persuasive.