You’re the director of the city’s Division of Water. Your mail today contains this letter:

When we bought our pool, the salesman told us that you would give us a discount on the water bill when we fill the pool. Please start the discount immediately. I tried to call you three times and got nothing but busy signals.
Sincerely, Larry Shadburn-Butler Larry Shadburn-Butler The salesperson was wrong. You don’t provide discounts for pools (or anything else). At current rates, filling a pool with a garden hose costs from $8.83 (for a 1,800-gallon pool) to $124.67 (for 26,000 gallons) in the city. Filling a pool from any other water source would cost more. Rates are 30% higher in the suburbs and 50%
higher in unincorporated rural areas. And you don’t have enough people to answer phones. You tried a voice mail system but eliminated it when you found people didn’t have time to process all the messages that were left. But the city budget doesn’t allow you to hire more people.
As your instructor directs,

a. Write a letter to Mr. Shadburn-Butler.

b. Write a letter to all the stores that sell swimming pools, urging them to stop giving customers misinformation.

c. Write a notice for the one-page newsletter that you include with quarterly water bills. Assume that you can have half a page for your information