9-35. MESSAGE STRATEGIES: PERSUASIVE BUSINESS MESSAGES [LO-3] Already this month you’ve seen three complaints about repetitive stress injuries (RSIs) in your position in human resources at Technology One. With 50 computer programmers on the payroll, this could develop into a serious problem for the software development company.

The three programmers, along with four from last month, are planning to file worker’s compensation claims. They’re suffering sharp wrist pains, numbness, and decreased range of motion. Company medical consultants have suggested exercises and wrist splints, but if these don’t work, your technical experts could be facing surgery or even permanent disability.