1. Skill Builder Create an approach that will involve the audience in each of the following trainings....
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1. Skill Builder Create an approach that will involve the audience in each of the following trainings. Use ideas from this chapter and the Online Learning Center at www.mhhe.com/adler10e. D emonstrate y our technique in class.
a. How to handle phone customer complaints nondefensively.
b. How to use digital photos to update your Web s ite.
c. How to use a particular campus system
(registration, student job placement) or fill out a widely used form (financial, graduation, o r i nternship a pplication).
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Communicating At Work Principles And Practices For Business And The Professions
ISBN: 9780073385174
10th Edition
Authors: Ronald Adler, Jeanne Marquardt Elmhorst
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