1. Skill Builder Create an approach that will involve the audience in each of the following trainings....

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1. Skill Builder Create an approach that will involve the audience in each of the following trainings. Use ideas from this chapter and the Online Learning Center at www.mhhe.com/adler10e. D emonstrate y our technique in class.

a. How to handle phone customer complaints nondefensively.

b. How to use digital photos to update your Web s ite.

c. How to use a particular campus system

(registration, student job placement) or fill out a widely used form (financial, graduation, o r i nternship a pplication).

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