10. Invitation to Insight Explore your present level of nonverbal effectiveness and how you might improve it.

a. Using the format on the next page, identify an important business or professional context from your life (e.g., in meetings, with customers, on the phone). If you are not currently working, choose a context from school (e.g., in class discussions, meeting with professors).

b. Using the information in this chapter, describe in the format on the next page both the aspects of your nonverbal behavior that are effective and also those you could improve.

c. Interview someone who has seen you operate in the context you are analyzing

(e.g., a colleague, supervisor, professor, fellow student). Explain the types of nonverbal behavior described on pages 105–115.

Then learn your interviewee’s opinion of your effective nonverbal communication in this context, and how you could communicate more effectively.

d. Based on the information you have compiled, develop an action plan that describes how you can improve your nonverbal effectiveness in the context you are analyzing