19. a. Your letter of July 26 requesting a refund has been referred to me because Mr....
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19.
a. Your letter of July 26 requesting a refund has been referred to me because Mr. Avila is away from the office.
b. Your refund check for $175 is enclosed.
Direct Openings Your Task. Revise the following openings so that they are more direct. Add information if necessary.
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