2.18 Analyze an Episode of Incivility at Work (LO2.10)

Think of a situation you have observed at work or at school that was uncivil. In one or two paragraphs, describe the event. Then, in two or three paragraphs, explain how each person involved in the encounter contributed to the uncivil event. Analyze the event in terms of noise, filters, and emotional intelligence. In two paragraphs, explain how the person who was most responsible for the incivility could have behaved to make the situation productive for everyone.