2.4 Listening and Caring (LO2.5, LO2.6)

Tachi Yamada, formerly of the Bill & Melinda Gates Foundation, stated the following:

A second key lesson was from a doctor named Marcel Tuchman.

He was the most compassionate person I have ever met in my life—I mean, full of human kindness. And every time he met somebody, you had the sense that he cared more about them than anything else in the world. So what I learned from him is that when you actually are with somebody, you’ve got to make that person feel like nobody else in the world matters. I think that’s critical. So, for example, I don’t have a mobile phone turned on because I’m talking to you. I don’t want the outside world to impinge on the conversation we’re having. I don’t carry?