5. Use of language. Am I easily understood by my listeners? Is my language appropriately concrete and

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5. Use of language. Am I easily understood by my listeners? Is my language appropriately concrete and specific, or have I relied on ambiguities, ab-

stractions, and loaded words? Does my language show respect for my listeners?

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Effective Business Communications

ISBN: 9780070443983

7th Edition

Authors: Herta A Murphy, Herbert W Hildebrandt, Jane P. Thomas

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