6. Oral Improvements on Three Telephone Responses to Customers. The following replies are similar to some that
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6. Oral Improvements on Three Telephone Responses to Customers. The following replies are similar to some that employees have given to customers when answering telephone calls. What impressions do you think they make? Write your suggestions for improving each. Then be prepared to share your ideas orally in class.
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Effective Business Communications
ISBN: 9780070443983
7th Edition
Authors: Herta A Murphy, Herbert W Hildebrandt, Jane P. Thomas
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