6. Voice Mail Discussion. You have just called your bank to speak to your loan officer, and you get the following message: “You have just reached International Bank 2000. Hours are 9:30 A.M. to 3:30 P.M. Monday through Friday; 9:30 A.M. to 1 P.M. Saturday. If you want information, press 1; if you want to speak to the credit department, press 2; if you want to speak to the mortgage department, press 3” and so on for 16 additional numbers. As a customer, how do you like this system? What are its advantages to you?

What are its disadvantages?