A good way to achieve a businesslike tone in your messages is to a . Use formal

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A good way to achieve a businesslike tone in your messages is to a . Use formal business terminology, such as “In re your letter of the 18th”

b. Brag about your company

c. Use a conversational style that is not intimate or chatty

d. Use plenty of humor

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Excellence In Business Communication

ISBN: 9780132719049

10th Edition

Authors: John V. Thill, Courtland L. Bovee, Courtland V. Bovee

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