E. Summarize principles for effectively delivering bad-news messages. 11.2 Key Terms (LO11.1, LO11.2, LO11.3, LO11.6) Explain each

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E. Summarize principles for effectively delivering bad-news messages.

11.2 Key Terms (LO11.1, LO11.2, LO11.3, LO11.6)

Explain each key term and how it would impact a specific business communication situation.

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