Explain the components of effective negative messages, including opening with a buffer, apologizing, showing empathy, presenting the

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Explain the components of effective negative messages, including opening with a buffer, apologizing, showing empathy, presenting the reasons, cushioning the bad news, and closing pleasantly.

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Business Communication Process And Product

ISBN: 9781305957961

9th Edition

Authors: Mary Ellen Guffey, Dana Loewy

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Question Posted: Sep 11, 2024 09:01 AM

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Explain the components of effective negative messages, including opening with a buffer, apologizing, showing empathy, presenting the reasons, cushioning the bad news, and closing pleasantly.
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Explain the components of effective negative messages, including opening with a buffer, apologizing, showing empathy, presenting the

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Business Communication Process And Product

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