If you were granting a customer a refund for a faulty product, why might you also include
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If you were granting a customer a refund for a faulty product, why might you also include a discount for a future purchase? The customer is getting what she asked for, so why do more?
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Providing a discount for a future purchase along with a refund for a faulty product can be a strateg...View the full answer
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Branice Buyengo Ajevi
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Business Communication Polishing Your Professional
ISBN: 9780134740225
4th Edition
Authors: Barbara Shwom, Lisa Snyder
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