When your audience is likely to have a skeptical or even hostile reaction to your main idea,

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When your audience is likely to have a skeptical or even hostile reaction to your main idea, you should generally use

a. Th e indirect approach

b. Th e direct approach

c. Th e open-ended approach

d. Th e closed approach

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Excellence In Business Communication

ISBN: 9780132719049

10th Edition

Authors: John V. Thill, Courtland L. Bovee, Courtland V. Bovee

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