Writing a message to request a refund, repair, or exchange provides one advantage over a telephone call:

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Writing a message to request a refund, repair, or exchange provides one advantage over a telephone call: You have written documentation of your request and you will receive a written response.

However, sometimes you may prefer to call a customer service representative because an oral conversation allows better feedback and a quicker resolution. If you choose to communicate your claim request by telephone, what details about the conversation should you document? What method of documentation would you choose?

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Business Communication Polishing Your Professional Presence

ISBN: 9780133863307

3rd Edition

Authors: Barbara G. Shwom, Lisa Gueldenzoph Snyder

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