2. Why do you think managers spend less time on

"people management" than they think they should, and more time on administrative tasks than they think they should? Henry Mintzberg of McGill University conducted a detailed study of the work of five chief executive officers and found that managers work at an unrelenting pace; their activities are characterized by brevity, variety, and fragmentation; they have a preference for "live" action; they emphasize work activities that are current, specific, and well-defined; and they are attracted to verbal media