In general, how would you measure a service-providers quality and productivity? Recommend specific measures that will enable

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In general, how would you measure a service-provider’s quality and productivity? Recommend specific measures that will enable you to track changes in quality and productivity with the passage of time.

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Business Essentials

ISBN: 9781292152240

11th Global Edition

Authors: Ronald J. Ebert, Ricky W. Griffin

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