A security manager for a major retail store explained what she called the 80% factor. Her store’s experience was that 10% of the people they hire are absolutely honest; they would never steal anything from the store no matter how easy it might be or what opportunities they had to do so. She also added that another 10%

would always steal from the store. In fact, she noted that some people seek jobs from their store just to steal.

She explained that they do not have to worry about the

“absolutely honest 10%.” She also said that there is not much they can do with the stealing 10% group except get them out of there when they catch them. She finished by saying that they spend their time and effort in trying to prevent the 80% from being in situations where it is tempting and easy for them to steal. In other words, she worked on preventing the “not so bad” yet

“not so good” from falling into bad behavior. What does the retail experience say about ethical infrastructure? What does it say about character? What does it say about the costs of unethical behavior by employees?? p-9687