Did Mr. Feuerstein focus too much on benevolence and not enough on business? Did he rely only on goodwill to survive, and did he neglect the basics of strategy, marketing, and addressing the competition? At the time of his 90th birthday in 2015, he said, “[I]n our business schools we’re taught the object of business is 100 percent profitability to the shareholder. The people who own the place are the ones who have to get 100 percent profitability, not 99 percent, not 98 percent.

They have to have it all. That is most unfortunate.” Is he correct or is a balance necessary?