The accidental bank robbery.5 Chris is a relief branch manager for Commerce Trust Bank. His job is to fill in for regular branch managers while they are away. Today he is serving at a bank with several inexperienced tellers. One of them, Carole, comes up $900 short at the end of the day. She is in a panic, because reporting a $900 shortage to headquarters would result in automatic termination of her job. On checking the transactions ledger,Chris finds that while cashing a check, Carole misread $100 as $1,000 and paid out the larger amount. Fortunately, the check holder is one of the bank’s best customers. However, when Chris telephones the customer, he insists that he received only $100—even when Chris mentions that Carole would lose her job if the money were not returned. Carole is in tears, but Chris must somehow reconcile the ledger.His options are:

(a) report the loss,

(b) debit the customer’s account by $900,

(c) place the amount in a suspense account and let the regular manager resolve the issue at a later time. Which option is likely to maximize utility? Hint. If

(c) is selected, the regular manager must select

(a) or (b).