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business
management information systems

Questions and Answers of Management Information Systems

How successful was the general ledger migration?What are some of the risks of adopting a single general ledger system from a single vendor to run a global business?
United Parcel Service (UPS) has been expanding its package delivery and logistics services in China, serving both multinational companies and local businesses. UPS drivers in China need to use UPS
Your company manufactures and sells tennis rackets and would like to start selling outside the United States. You are in charge of developing a global Web strategy, and the first countries you are
What strategies are cell phone companies using to‘close the digital divide’ and market phones to the poorest segment of the world’s population?
Why do economists predict that widespread cell phone usage in developing countries would have an unprecedented effect on the growth of those countries?
What are some examples of how cell phones might increase quality of life for residents of developing countries?
Do you believe that cell phones will proliferate widely through Africa and Asia? Why or why not?
What are the capabilities of the XO laptop(especially the latest version, XO-3) ? How wellsuited is this machine for developing countries?
How would use of the XO laptop narrow the global digital divide? Compare the potential impact of this machine to that of cell phones in developing nations.
Describe the various capabilities of SAP GTS. How does using this software help Fonterra manage its export trade? What quantifiable benefits does this system provide?
How would you characterize Fonterra’s global business strategy and structure (review Table 15-3).What kind of a global business is it? Has Fonterra’s structure and strategy shaped its uses of SAP
What influence does the global business environment have on firms like Fonterra, and how does that influence their choice of systems?
Go the Web site SAP.com and search on “GTS.”Click on the article entitled “SAP GRC Global Trade Services: Streamline and Secure Your Global Supply Chain.” What benefits does SAP promise to
Visit SAP’s largest competitor, Oracle.com, and identify similar applications provided by Oracle.What do you think are the most important management and business considerations in deciding between
How are information systems transforming business and what is their relationship to globalization?
Why are information systems so essential for running and managing a business today?
What exactly is an information system? How does it work? What are its management, organization, and technology components?
What are complementary assets?Why are complementary assets essential for ensuring that information systems provide genuine value for an organization?
What academic disciplines are used to study information systems? How does each contribute to an understanding of information systems?What is a sociotechnical systems perspective?
If you were setting up the Web site for another Major League Baseball team, what management, organization, and technology issues might you encounter?
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
Form a team with three or four classmates. Then use the tools at Google Sites to create a Web site for your team. You will need to a create a Google account for the site and specify the collaborators
How do smart grids differ from the current electricity infrastructure in the United States?The existing electricity infrastructure in the United States is outdated and inefficient.Energy companies
What management, organization, and technology issues should be considered when developing a smart grid?The existing electricity infrastructure in the United States is outdated and inefficient.Energy
What challenge to the development of smart grids do you think is most likely to hamper their development?The existing electricity infrastructure in the United States is outdated and
What other areas of our infrastructure could benefit from “smart” technologies? Describe one example not listed in the case.The existing electricity infrastructure in the United States is
Would you like your home and your community to be part of a smart grid? Why or why not? Explain.The existing electricity infrastructure in the United States is outdated and inefficient.Energy
What are business processes?How are they related to information systems?
How do systems serve the different management groups in a business?
How do systems that link the enterprise improve organizational performance?
Why are systems for collaboration and teamwork so important and what technologies do they use?
What is the role of the information systems function in a business?
What kinds of systems are described in this case?Identify and describe the business processes each supports. Describe the inputs, processes, and outputs of these systems.When it comes to pizza,
How do these systems help Domino’s improve its business performance?When it comes to pizza, everyone has an opinion.Some of us think that our current pizza is just fine the way it is. Others have a
How did the online pizza ordering system improve the process of ordering a Domino’s pizza?When it comes to pizza, everyone has an opinion.Some of us think that our current pizza is just fine the
How effective are these systems in giving Domino’s a competitive edge? Explain your answer.When it comes to pizza, everyone has an opinion.Some of us think that our current pizza is just fine the
What steps does Pizza Tracker display for the user? How does the Pizza Tracker improve the customer experience?
Would the Pizza Tracker service influence you to order pizza from Domino’s instead of a competing chain? Why or why not?
What improvements would you make to the order placement feature?
One consulting firm has predicted that video and Web conferencing will make business travel extinct. Do you agree? Why or why not?
What is the distinction between videoconferencing and telepresence?
What are the ways in which videoconferencing provides value to a business? Would you consider it smart management? Explain your answer.
If you were in charge of a small business, would you choose to implement videoconferencing?What factors would you consider in your decision?
List and describe its capabilities for small-medium and large businesses. How useful is WebEx? How can it help companies save time and money?
Compare WebEx video capabilities with the videoconferencing capabilities described in this case.
Describe the steps you would take to prepare for a Web conference as opposed to a face-to-face conference.
Don’s Lumber Company on the Hudson River is one of the oldest retail lumberyards in New York State. It features a large selection of materials for flooring, decks, moldings, windows, siding, and
Henry’s Hardware is a small family business in Sacramento, California.The owners must use every square foot of store space as profitably as possible.They have never kept detailed inventory or sales
How do systems serve the various levels of management in a business?• Describe the characteristics of transaction processing systems (TPS) and the roles they play in a business.• Describe the
Why are systems for collaboration and teamwork so important and what technologies do they use?• Define collaboration and teamwork and explain why they have become so important in business today.•
How might the BMW Oracle team have used collaboration systems to improve the design and performance of the America’s Cup sailboat USA?Which system features would be the most important for these
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
With a team of three or four other students, find a description of a manager in a corporation in BusinessWeek, Fortune, The Wall Street Journal, or another business publication or do your research on
What is Procter & Gamble’s business strategy?What is the relationship of collaboration and innovation to that business strategy?Look in your medicine cabinet. No matter where you live in the world,
How is P&G using collaboration systems to execute its business model and business strategy?List and describe the collaboration systems and technologies it is using and the benefits of each.Look in
Why were some collaborative technologies slow to catch on at P&G?Look in your medicine cabinet. No matter where you live in the world, odds are that you’ll find many Procter & Gamble products that
Compare P&G’s old and new processes for writing up and distributing the results of a research experiment.Look in your medicine cabinet. No matter where you live in the world, odds are that you’ll
Why is telepresence such a useful collaborative tool for a company like P&G?Look in your medicine cabinet. No matter where you live in the world, odds are that you’ll find many Procter & Gamble
Can you think of other ways P&G could use collaboration to foster innovation?Look in your medicine cabinet. No matter where you live in the world, odds are that you’ll find many Procter & Gamble
Which features of organizations do managers need to know about to build and use information systems successfully? What is the impact of information systems on organizations?
How does Porter’s competitive forces model help companies develop competitive strategies using information systems?
How do the value chain and value web models help businesses identify opportunities for strategic information system applications?
How do information systems help businesses use synergies, core competencies, and network-based strategies to achieve competitive advantage?
What are the challenges posed by strategic information systems and how should they be addressed?
What competitive strategy are the credit card companies pursuing? How do information systems support that strategy?
What are the business benefits of analyzing customer purchase data and constructing behavioral profiles?
Are these practices by credit card companies ethical? Are they an invasion of privacy? Why or why not?
If you have a credit card, make a detailed list of all of your purchases for the past six months. Then write a paragraph describing what credit card companies learned about your interests and
How would this information benefit the credit card companies? What other companies would be interested?
Evaluate the impact of the iPad using Porter’s competitive forces model.
What makes the iPad a disruptive technology?Who are likely to be the winners and losers if the iPad becomes a hit? Why?
Describe the effects that the iPad is likely to have on the business models of Apple, content creators, and distributors.
How powerful is the iPad? How useful is it for reading books, newspapers or magazines, for surfing the Web, and for watching video? Can you identify any shortcomings of the device?
Compare the capabilities of the Kindle to the iPad.Which is a better device for reading books?Explain your answer.
Would you like to use an iPad or Kindle for the books you use in your college courses or read for pleasure instead of traditional print publications?Why or why not?
Macy’s, Inc., through its subsidiaries, operates approximately 800 department stores in the United States. Its retail stores sell a range of merchandise, including adult and children’s apparel,
Today’s US Airways is the result of a merger between US Airways and America West Airlines. Before the merger, US Airways dated back to 1939 and had very traditional business processes, a lumbering
In this exercise, you’ll use database software to analyze the reservation transactions for a hotel and use that information to fine-tune the hotel’s business strategy and marketing activities.The
Video Cases and Instructional Videos illustrating some of the concepts in this chapter are available.Contact your instructor to access these videos.
Describe the impact of disruptive technology on the companies discussed in this case.
How have the cable programming and delivery companies responded to the Internet?
What management, organization, and technology issues must be addressed to solve the cable industry’s problems?
Have the cable companies found a successful new business model to compete with the Internet?Why or why not?
If more television programs were available online, would you cancel your cable subscription? Why or why not?
What ethical, social, and political issues are raised by information systems?
What specific principles for conduct can be used to guide ethical decisions?
Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?
How have information systems affected everyday life?
Which of the five moral dimensions of information systems identified in this text is involved in this case?
What are the ethical, social, and political issues raised by this case?
Which of the ethical principles described in the text are useful for decision making about texting while driving?
Many people at state and local levels are calling for a federal law against texting while driving.Use a search engine to explore what steps the federal government has taken to discourage texting
Most people are not aware of the widespread impact of texting while driving across the United States. Do a search on “texting while driving.”Examine all the search results for the first two
What are some of the arguments for and against the use of digital media?
How might the brain affected by constant digital media usage?
Do you think these arguments outweigh the positives of digital media usage? Why or why not?
What additional concerns are there for children using digital media? Should children under 8 use computers and cellphones? Why or why not?
Make a daily log for 1 week of all the activities you perform each day using digital technology(such as cell phones, computers, television, etc.)and the amount of time you spend on each. Note the
USAData’s Web site is linked to massive databases that consolidate personal data on millions of people. Anyone with a credit card can purchase marketing lists of consumers broken down by location,
As the head of a small insurance company with six employees, you are concerned about how effectively your company is using its networking and human resources. Budgets are tight, and you are

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